Terms & Conditions

1. Acceptance of Terms

By accessing and using the WBM Mart Pakistan website, you agree to comply with these Terms and Conditions. These terms form a legally binding agreement between you and WBM Mart, whether you are using the platform personally or on behalf of an organization. If you do not agree with any part of these terms, you should discontinue use of the website immediately.

2. Our Services

WBM Mart Pakistan is an online retail platform offering a wide range of products including groceries, household essentials, lifestyle items, health & wellness. All services are provided through our website and related platforms, and are intended to deliver a convenient and reliable shopping experience.

3.  Pricing & Payments

All prices are listed in PKR (Pakistani Rupees)

  • Prices are subject to change without prior notice
  • We offer Cash on Delivery (COD) and Prepaid payment options
  • Additional charges (such as COD handling fees or shipping costs) may apply at checkout

4. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, services, or legal obligations. Any updates will become effective as soon as they are published on the website. It is your responsibility to review these terms periodically, and your continued use of the platform indicates your acceptance of any updates.

5. Eligibility

Our website is intended for users who are at least 18 years of age. If you are under 18, you may only use the platform under the supervision or permission of a parent or legal guardian. By using the site, you confirm that you meet these requirements.

6. User Responsibilities

When using WBM Mart Pakistan, you agree to provide accurate and current information and to keep your account details secure. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. The platform must only be used for lawful purposes, and any misuse may result in restricted access.

7. Prohibited Use

To maintain a safe and reliable platform, certain activities are strictly prohibited. You may not:

  • Create accounts using false information or impersonate another person
  • Attempt to interfere with the website’s security, functionality, or performance
  • Copy, reproduce, or exploit any part of the website without permission
  • Upload or transmit harmful code such as viruses or malware
  • Use automated systems to collect data or interact with the platform
  • Engage in fraudulent, misleading, or harmful behavior toward others

Any violation of these conditions may lead to account suspension, termination, or legal action where necessary.

8. Orders and Purchases

All purchases made through WBM Mart are subject to product availability and confirmation. While we aim to ensure accuracy, product descriptions, pricing, and availability may change without prior notice. Additional terms such as return and exchange policies will apply to purchases and should be reviewed separately.

9. Returns & Refunds

Returns are only accepted in case of damaged, defective, or incorrect items

  • Claims must be reported within 24 hours of delivery
  • Products must be unused and in original packaging
  • Refunds (if applicable) will be processed after verification.

10. Account Information

You are responsible for ensuring that the information you provide is complete and accurate. If any of your details change, you should update them promptly. In the event of suspected unauthorized access to your account, you must notify us immediately so appropriate action can be taken.

11. Intellectual Property Rights

All content available on the website, including text, graphics, logos, images, and software, is the property of WBM Mart or its licensors and is protected by applicable intellectual property laws. You may access and use this content for personal use only. Any unauthorized use, reproduction, or distribution is strictly prohibited.

12. Website Availability

We strive to ensure that our website operates smoothly and without interruption. However, we do not guarantee continuous availability. The platform may occasionally be unavailable due to maintenance, updates, or technical issues beyond our control.

13. Third-Party Links

The website may include links to third-party websites or services for your convenience. These external platforms are not under our control, and we are not responsible for their content, policies, or practices. Your interaction with such websites is entirely at your own risk.

14. Limitation of Liability

WBM Mart provides its website and services on an “as available” and “as is” basis. While we make reasonable efforts to maintain accuracy and reliability, we do not guarantee that the platform will always be error-free or secure. We are not liable for any loss, damage, or inconvenience resulting from the use of our website, including interruptions, unauthorized access, or technical issues.

15. Termination

We reserve the right to suspend or terminate access to the website at our discretion, particularly in cases where these Terms and Conditions are violated or where user behavior is deemed harmful to the platform or other users. You may also stop using our services at any time.

16. Mobile Access

If you access WBM Mart through a mobile device or application, you are granted a limited, non-exclusive right to use the platform. Certain features may require permissions such as access to your location or camera to enhance your shopping experience.

17. Electronic Communication

By using our website, you agree to receive communications from us electronically, including emails and notifications. These communications are considered valid and legally binding forms of communication.

18. General Terms

These Terms and Conditions represent the complete agreement between you and WBM Mart regarding your use of the website. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply. Our failure to enforce any provision does not constitute a waiver of our rights.

19. Governing Law

These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from the use of our website or services will be subject to the jurisdiction of the relevant courts in Pakistan.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, you may contact us through the following:

WBM Mart Pakistan
📧 Email: support@wbm.com.pk
📞 Phone: 0300-0807950