Cancellation Policy
At WBM, customer satisfaction is our priority. We understand that sometimes you may need to cancel an order. Please review our cancellation policy below carefully.
Order Cancellation
- Orders can be canceled within 2 hours of placing the order.
- To request a cancellation, please contact our customer support team immediately via:
- Customer Support Helpline
Orders Already Processed or Shipped
- Once an order has been processed, packed, or shipped from our warehouse, it cannot be canceled.
- In such cases, customers may follow our Return & Refund Policy after receiving the order.
Cash on Delivery (COD) Orders
- Customers placing Cash on Delivery orders are requested to confirm availability before dispatch.
- Repeated fake or refused COD orders may result in account restrictions or future prepaid-only orders.
Refund for Prepaid Orders
- If a prepaid order is canceled successfully before shipment, the refund will be processed within:
- 5–10 business days for bank transfers/cards
- Instant to 3 business days for wallet refunds (if applicable)
Damaged or Incorrect Orders
If you receive:
- Wrong item
- Missing item
- Damaged product
Please contact us within 24 hours of delivery with order details and product images/videos for quick resolution.