Privacy Policy

At WBM Mart Pakistan, your privacy is our top priority. We are fully committed to data and privacy protection, ensuring that every piece of information you share with us is handled with care, transparency, and responsibility. In simple terms, to define privacy, it means your personal data is collected only when necessary and used fairly to support our business and improve your experience. Our data and privacy practices are designed to keep your information secure, protected, and aligned with your expectations at every step. We take strong privacy protection measures to prevent misuse or unauthorized access, and we never sell or trade your personal information. Everything we do is focused on building trust and providing you with a safe, reliable, and personalized shopping experience at WBM Mart Pakistan.

Information We Collect

We collect information when you use our website, place an order, or contact us. This may include your personal information and basic technical data such as browser or device information. Any information collected is limited to what is required to serve you effectively.

  • Personal Information: Name, email address, phone number, shipping/billing address
  • Order Information: Products purchased, order history, payment details (processed securely)
  • Technical Data: IP address, browser type, device information, cookies
  • Communication Data: Messages, emails, WhatsApp chats, or customer support interactions

How We Use Your Information

Your information helps us run our business and improve your experience. We use it to:

  • Process and deliver your orders
  • Improve personalization of our services
  • Enhance your shopping experience
  • Detect and prevent fraud
  • Maintain internal records and improve services

We may also contact you for updates, offers, or feedback, only when necessary or if you have agreed to it.

Payments and Security

All payments are handled through secure and trusted systems. We do not store your card details. For Cash on Delivery orders, only required information is shared with delivery partners.

Cookies

Cookies help us understand how users interact with our website. This allows us to improve performance and customize your experience. It shows relevant ads and retargeting campaigns (Meta, Google Ads, TikTok). You can accept or disable cookies anytime through your browser settings.

Your Rights

At WBM Mart Pakistan, we believe your information belongs to you. You have full control over your data, and we are committed to respecting your choices at every step.
You have the right to:

  • Access your personal information at any time
  • Update or correct your details whenever needed
  • Request deletion of your data from our system
  • Opt out of marketing communications at any time

We keep this process simple, transparent, and hassle-free because your trust matters to us. If you want to use any of these rights, just contact us and our team will assist you promptly. In addition, if you ever face any issue with your order, WBM Mart Pakistan will take responsibility where the company is at fault and will provide a 100% money-back guarantee. We believe this is your right, and it reflects our commitment to fairness, trust, and reliability.

Third-Party Links

Our website may contain links to other websites. Once you leave our site, we are not responsible for their privacy practices. We recommend reviewing their policies before sharing any information.

Controlling Your Information

You have full control over your data. You can request access, updates, or deletion of your personal information at any time. You may also opt out of promotional communication whenever you choose.

Questions and Complaints

If you have any questions about this Privacy Policy, you can visit the FAQ section or contact us directly through our website. Our support team is always available to assist you.

Policy Updates

This Privacy Policy may be updated from time to time. We encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

WBM Mart Pakistan
Email: support@wbm.com.pk
Phone: 0300-0807950