WBM tries to upgrade the shopping experience of its
customers by all possible means. The support and care are not only linked with
our range of products but also with our services. We are devoted to deliver a
reliable, fair and convenient online bulk shopping marketplace for our
customers. To support this commitment, we have presented our ‘Customer Support
Policy’ that manages the expectations of the customers. We have built a
well-trained and trustworthy team for customer care who will go out of the way
to help and guide you regarding your concerns. All the actions will be taken to
keep you safe, protected and satisfied. To fulfill the mission, we agree upon
these principles:
Over the past years, WBM has built a foundation of
thousands of pleased customers by offering them excellent services and
responding to their problems. If we find that anything that disregards this
policy or is illegal, unacceptable, or causes an undesirable customer
encounter, we may take remedial measures that we consider suitable. Also, the
customers must expect the following benefits prior to the order:
We offer pre-order guidance and support if you have
some queries, concerns, or ambiguities about the products or services. You can
get in touch with our customer care team that will try to help you in every
possible matter. Our skillful and well-trained customer care team will go out
of the way to assist and guide you regarding your concerns.
Once the order has been placed, the acceptance of
the order is deemed to be verified and confirmed once dispatched.
If due to any reason we can not process your order,
we will make sure to communicate it to you via email, SMS, or call immediately.
Any payments made prior to receiving the order shall be refunded to you. You
can cancel the order anytime before it is dispatched to you.
In case if the products you ordered are not
available for the time being, our customer care representative will reach out
to you through email, SMS, or call.
While placing the order, we specify to you the
estimated time (approximately 1-2 days for the same city, 4-7 days for distant
cities) within which your order will be processed. We oblige you to do every
possible thing to meet the timeline provided.
Once your order has been shipped, you will receive
an Email/SMS/Call along with your order details. For tracking the order, the
tracking number will be sent to you via Email/SMS/Call.
For orders below 5000 PKR, the delivery charges will
be applicable, depending upon the distance. Above that, the shipping of your
orders will be free.
WBM always aspires to serve its customer's requests
better. We work to provide solutions, not apologies.
You can file for a return request within 15 days of
the delivery if:
Please email the concern
at [email protected] or call at 0300 0807950. Our customer care
representative will get back to you within the next 24-48 hours (Working Days –
Monday to Saturday).
If the order delivered is wrong, missing, or
damaged, we provide you with a 100% money-back guarantee. For refunds, we
provide a wide range of modes of refund for your convenience including Jazz
Cash, Easy paisa, Bank Deposits and Refund Vouchers.
Customer reviews, feedback and suggestions are the
most valuable thing for us. The feedback and suggestions are the steppingstones
to enhance Retail Solution’s services and performance. Thus, complaints,
suggestions and recommendations are wholeheartedly embraced. Customers are
welcomed to bring up their complaints and suggestions to the team respectfully.
You can reach our customer service at the given
addresses.
0300 0807950