At WBM.com.pk, we have a priority aim to enhance the experience of our valuable customers. We at WBM International guarantee the rights of our customers and keep them aware of every instant by offering advice through WBM.com.pk, social media, and catalog. The below-mentioned policy is for the same services and applicable to all the placed orders within the country, on our online stores.
Wbm.com.pk is giving the facility of return service in case of receiving the defective product or not in accordance with our customer’s specifications. If the customer is not satisfied with what he or she ordered and what is received than the customer has a right to return it easily within the provided time limit and:
For exchanging or returning any of your purchased
items please email at support@WBM.com.pk, our customer care
representative will get back to you within next 24-48 hours on working days
(Monday to Saturday). You can return the item to our provided address, please
note the courier cost of returning the item will be borne by the customer. In
case the item is damaged or not according to customer wish, WBM International
will cover the return shipment charges by picking the goods up from your given
address through courier and in case if you have to pay the return fee than you
will get the refund or the amount will be adjusted in the next order. Please
note that we do not accept the returns for those products that are not
purchased through WBM.com.pk.
WBM International is providing the facility of return on our website WBM International.pk
You can return the defective item (if any), within ten days of purchase; the original purchase receipt will be required for returning the item with a full paid price.
You can also return the defective item (if any) without the original receipt but the product will then be refunded as per the current selling price of that time, and the customer will be offered exchange service with the same or high value.
You will be facilitated with return service during the course of 10 working days after the delivery of the product. The original receipt of the product will be required for your ease and our convenience.
Presently, a facility for refund is not available but if the item(s) sent to you is/are not in conformity with your order, for e.g. you receive a defected product, then a refund can be processed. The return shipping cost for such items would be borne by WBM International, items would be picked up from your provided location through a local courier. Please email us the details in this case at firstname.lastname@example.org so that our customer support staff may instruct the courier to have the wrong items picked-up from the location. This facility is only valid for orders within the city.
Wbm.com.pk do not entertain the refunds on gifts products if the delivery process is completed and the product is delivered.
Dear Customer, please use the mentioned below address for returning or exchanging of products, or follow the instruction of our Customer Care Representative; you will have the adjustment of shipping fee in the next order.
149, West Wood Colony Thokar Niaz Baig Lahore
NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in the process of your return. If a product is returned to us in an inadequate condition, WBM.com.pk reserve the right to send it back to you.